DRAFT — pending owner and legal review. Not a final or legally reviewed document.
Refund policy
Digital products
Digital products are made available for download immediately after payment. [The owner must decide, with legal advice, how the 14-day right of withdrawal for consumers and its exception for digital content delivered with prior consent will be handled, and how that consent is collected at checkout.]
If something is wrong
If a file is faulty or not as described, write to [email protected] and we will fix it or refund the purchase.
How refunds are paid
Refunds are returned to the original payment method through Stripe. When an order is fully refunded, download access for that order is withdrawn.
Custom work
Refund and cancellation terms for custom projects are set out in the individual project agreement.